At Exnara, we strive to ensure that every order arrives safely and on time. Please review our shipping policy to understand how we process and deliver your purchases.
All orders are processed within 1–3 business days after payment confirmation.
Once your order is processed, you will receive a confirmation email with your tracking number as soon as your package ships.
Please note: Orders placed on weekends or public holidays will be processed the next business day.
We ship to several regions, including the United States, Europe, and Mexico. Estimated delivery times are as follows:
🇺🇸 United States: 7–15 business days
🇪🇺 Europe: 10–18 business days
🇲🇽 Mexico: 10–20 business days
Delivery times may vary depending on your location, customs clearance, and local postal services.
Shipping fees are calculated at checkout and depend on the destination and total weight of your order.
From time to time, we may offer free shipping promotions — these will be clearly indicated on our website.
All orders come with a tracking number, which will be sent to your email once your order has shipped.
You can track your package using the link provided in your shipping confirmation email.
If you do not receive tracking information within 5 business days, please contact us at exnara0@gmail.com.
International orders may be subject to customs fees or import taxes, depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the customer’s responsibility.
We are not responsible for delays caused by customs processes.
It is the customer’s responsibility to provide the correct shipping information.
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipment costs.
If your package is lost or arrives damaged, please contact us immediately at exnara0@gmail.com with your order number and photos (if applicable).
We will work with the carrier to resolve the issue as quickly as possible.
For any questions related to shipping, please reach out to our support team at:
📧 exnara0@gmail.com
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